Why doesn't the motor move when I assemble it?
Please confirm the battery level, whether the battery is installed correctly, and whether the shrapnel is installed backwards. If the shrapnel is not in good contact with the battery, it will not be able to start without power.
Why does the gearbox make abnormal noises and does not run smoothly?
Please check whether the order of the gear combinations in the gearbox is wrong or reversed according to the instructions.
Toys not running smoothly?
Usually the operation is not smooth because the burrs are not trimmed cleanly. Check whether the burrs of the parts are completely cut according to the instructions.
Parts are missing or the part board is broken or broken during disassembly and assembly
You can contact our online customer service for supplementary matters
Why do I see a crying face 504 after transferring files?
- Please avoid turning on the computer or connecting it to the Pobi when transferring files to prevent misidentification.
- Make sure the file name ends with .hex when transferring files.
Can't find Bluetooth?
Scenario 1: There is no Bluetooth connection program in Microbit, and the new chip only has the original test content.
Solution ➡️ Please use a transfer cable to transfer the game program to the chip.
Program installation tutorial video: https://youtu.be/D0AD5uuxxqk
Scenario 2: No data folder is displayed when inserted into the computer.
Solution ➡️ Check if the wrong cable is used. Please use the "transfer cable" (do not use the charging cable).
Scenario 3: If the file has been successfully transferred but still cannot connect.
Solution ➡️ Please enable GPS positioning and Bluetooth.
Why does the Bluetooth connection crash?
It may be due to insufficient battery power causing the crash. Please replace the batteries with new ones, and it's recommended to use alkaline batteries to extend usage time.